Privacy Policy

Effective Date: 3rd April 2025

At The Pet Merch, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, shipping address, billing address, phone number, and payment details when you place an order.

• Automatically Collected Data: Your IP address, browser type, device information, and usage data via cookies and similar technologies.

• Marketing Information: If you subscribe to our newsletter or promotions, we collect your email and preferences.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders (including delivery and tracking).

• Communicate with you about your order and customer service inquiries.

• Send you promotional emails (with your consent).

• Improve our website and user experience using analytics tools.

• Comply with legal obligations.

3. Printful Fulfillment

We partner with Printful, a print-on-demand service, to fulfill orders. When you make a purchase, your name, address, and order details are shared with Printful to process and ship your items. Printful stores and handles this data in accordance with their Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep track of your cart and preferences.

• Analyze website traffic via Google Analytics.

• Serve personalized ads and track performance using Facebook Pixel.

You can disable cookies via your browser settings, but some features of our site may not function properly.

5. Email Marketing

With your permission, we may send you emails about new products, exclusive offers, and updates. You can unsubscribe at any time using the link at the bottom of our emails.

6. Sharing Your Information

We do not sell your personal information. We only share data with:

• Printful, to fulfill your order.

• Third-party services like payment processors, analytics tools, and email marketing platforms (e.g., Mailchimp, Stripe, Google).

• Legal authorities if required by law.

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated above or to comply with legal obligations.

8. Your Rights (for EU/EEA Customers)

If you are located in the EU/EEA, you have the right to:

• Access your personal data

• Request corrections or deletions

• Object to processing

• Withdraw consent at any time

To exercise your rights, please contact us at [your contact email].

9. Security

We use industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be posted here with an updated “Effective Date.”

11. Contact Us

If you have any questions or concerns, please contact us at:

The Pet Merch
📧 Email: Team.ThePetMerch@gmail.com
🌐 Website: https://thepetmerch.com